Tag & Heuer Frequently Asked Questions

Timepiece Expertise

Q: How do I authenticate my Tag & Heuer watch?
A: Use our Watch Authentication Portal with:

  • Case serial number
  • Movement photos
  • Purchase documentation

Q: What’s the power reserve of my automatic watch?
A: Varies by collection:
→ Carrera: 80 hours
→ Monaco: 40 hours
→ Aquaracer: 38 hours

Purchasing & Services

Q: Can I customize my watch?
A: Bespoke options available through our Atelier Program

  • Engraving
  • Strap personalization
  • Limited-edition dials

Q: Where can I view warranty details?
A: Access your Digital Warranty Card via registered account

Technical Support

Q: How often should I service my chronograph?
A: Recommended intervals:

  • Mechanical: Every 5 years
  • Quartz: Every 3 years
  • Schedule Service: Online Form

Q: Water resistance ratings explained?
A:

RatingSuitable For
30mSplashes
100mSwimming
300m+Diving

Shipping & Insurance

Q: How are watches shipped?
A: All deliveries include:

  • Armored transport (Brinks)
  • Tamper-evident packaging
  • Required signature
  • Shipping Policy

Q: What insurance is provided?
A:

  • 30-day transit coverage
  • Lifetime theft protection (registration required)

Investment Value

Q: How do I obtain a valuation certificate?
A: Submit request via Heritage Department with:

  • High-resolution photos
  • Original papers
  • Service history